Frequently Asked Questions

Have a question? We've got answers! If you don't find what you're looking for below, please don't hesitate to reach out to us at mbondalamelinda929@gmail.com or call +1 667 855 5567.

Ordering

How do I place an order?

Simply browse our collections, add your favorite items to your cart, and proceed to checkout. It's that easy! If you need help finding the right size or style, we're always happy to assist.

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible at mbondalamelinda929@gmail.com if you need to make a change. We'll do our best to accommodate your request before the order ships.

Do you offer gift wrapping?

We want every unboxing to feel special! Please contact us before placing your order if you'd like to discuss gift presentation options.

Sizing

How do I know which size to order?

We recommend checking our Size Guide for detailed measurements. When in doubt, size up — our dresses feature back zips that allow for a little extra room, and our fully lined styles are designed for comfort and movement.

Do your clothes run true to size?

Most of our clothing runs true to size. However, because our pieces are designed for special occasions and often feature structured bodices, we recommend measuring your child and comparing to our size chart rather than going purely by age.

Are your clothes suitable for children with sensory sensitivities?

Absolutely! All of our dresses and gowns are tactile-friendly — fully lined with soft cotton so they're never scratchy, even for the most sensitive little ones. This is something we're very proud of!

Shipping

How long does shipping take?

Orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped:

Standard Shipping: 5–10 business days
Expedited Shipping: 3–5 business days

You'll receive a confirmation email with a tracking number once your order is on its way!

Do you ship internationally?

We currently ship within the United States. International shipping availability and rates are calculated at checkout. Please note that any customs duties or taxes are the customer's responsibility.

How much does shipping cost?

Shipping charges are calculated based on your order and location at checkout. You'll see the exact cost before completing your purchase.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy. Items must be returned in their original condition — unworn, unused, with tags attached and in original packaging. To start a return, contact us at mbondalamelinda929@gmail.com. We'll provide a return shipping label.

Are there any items that cannot be returned?

The following items are non-returnable: custom or personalized products, sale items, and gift cards. Please review our full Refund Policy for details.

How long does it take to receive my refund?

Once we receive and inspect your return, refunds are processed within 10 business days. You'll be notified by email once your refund has been issued.

Can I exchange an item?

The fastest way to exchange is to return the original item and place a new order for the item you'd like. Contact us and we'll guide you through the process!

Product Care

How do I care for my daughter's dress?

Care instructions vary by item and are listed on each product page. As a general guide:

Machine washable items: Wash on a gentle cycle and hang dry to preserve shape and embellishments.
Dry clean only items: These are typically our most delicate pieces with feathers, sequins, or intricate beading.
Shoes: Wipe clean with a damp cloth. Do not submerge in water.
Headbands & Hair Accessories: Store flat or hanging to maintain shape.

Will the colors look the same as on my screen?

We do our best to photograph our products accurately, but colors may vary slightly depending on your screen settings. If you have questions about a specific color, feel free to contact us!